Use the contact form for product compatibility, orders, payment, delivery or service questions. Include an order number for an existing purchase and the device model or original part number for product questions. Use the RMA form for return requests. We do not promise an unconfirmed response time.
Send us a message
Need help with compatibility, an order, payment, delivery or warranty? Include your model or order reference so we can help.
Support before and after purchase
If you are unsure, send us your device model, original part number, voltage and clear photographs of labels or connectors. Tool kits, installation videos or guidance are available where stated on the product page. We aim to give useful answers without exaggerated performance promises.
Changing an order or address
Contact us promptly with your order number and the exact requested change. Availability depends on the processing stage; an address change, cancellation or other adjustment may not be possible after dispatch. Check the final delivery address on your order confirmation.
Interrupted or unclear payments
If a payment window closes or an error appears, check your order and the payment provider's transaction history before retrying. If the status remains unclear, contact us with the order number and payment reference. Do not start repeated payments while an earlier payment may already have succeeded.
Information for an RMA request
Provide the order email, order number, product part number, device model, description of the problem and relevant photographs. Do not include passwords or complete card details. Submitting the form starts a review; it does not itself approve a return or authorize shipment.
Contact Us
Email support- Company
- Shenzhen Baichige Technology Co. Ltd.
- Business address
- ShenZhen GuangDong
- Phone
- 086-123456789
- Support hours
- Mon-Fri 9:00-17:00 (UTC)
Include your product ID or order number and a short description. Do not send passwords, full card details or identity documents.