Shipping is currently free. Product pages show local-warehouse delivery estimates when local stock is available. If only another warehouse has stock, the estimate is 10–15 business days. Estimates are after dispatch and may be affected by destination, battery transport rules, customs or carrier delays.
Local warehouse delivery
For products available in our local warehouse (Cranbury, NJ 08512 US), estimated delivery is 2–4 days after dispatch. See the product page for current availability.
Track your order
Use the order number and order email on Order Tracking, or view linked orders in your account. When a tracking reference is supplied, follow the carrier's updates. Initial tracking scans can take time; contact us if the information is unclear, with your order number and delivery postal code.
Changing an order or address
Contact us promptly with your order number and the exact requested change. Availability depends on the processing stage; an address change, cancellation or other adjustment may not be possible after dispatch. Check the final delivery address on your order confirmation.
Damaged or incorrect deliveries
Keep the packaging and take clear photographs of the parcel, labels and item. Contact us with the order number and a description of what arrived. Do not continue using a visibly damaged battery or charger. Support will explain the next steps and suitable handling or return arrangements.