Use the order number and order email on Order Tracking, or view linked orders in your account. When a tracking reference is supplied, follow the carrier's updates. Initial tracking scans can take time; contact us if the information is unclear, with your order number and delivery postal code.
Order creation and payment status
In normal checkout, an unpaid order can be created before you are sent to the payment provider. An order number or order-received email alone does not confirm payment. Quick-checkout orders are created after payment verification and the provider-confirmed address is obtained. Check the order status before paying again.
Interrupted or unclear payments
If a payment window closes or an error appears, check your order and the payment provider's transaction history before retrying. If the status remains unclear, contact us with the order number and payment reference. Do not start repeated payments while an earlier payment may already have succeeded.
Changing an order or address
Contact us promptly with your order number and the exact requested change. Availability depends on the processing stage; an address change, cancellation or other adjustment may not be possible after dispatch. Check the final delivery address on your order confirmation.
Damaged or incorrect deliveries
Keep the packaging and take clear photographs of the parcel, labels and item. Contact us with the order number and a description of what arrived. Do not continue using a visibly damaged battery or charger. Support will explain the next steps and suitable handling or return arrangements.