Battger offers a one-year product warranty under the terms applicable to your purchase. Keep your order details and report the symptoms, device model and product part number. Support will review the information and confirm the appropriate repair, replacement or other resolution; this policy does not limit applicable statutory rights.
Check compatibility carefully
Compare the original part number, voltage, connector, dimensions and product photographs. Similar names or appearance alone do not establish compatibility. Do not assume different voltages are interchangeable. If a label or compatibility entry is unclear, ask us before ordering.
Installation and safe use
Follow the device instructions and the installation information supplied for the product. Disconnect power before work and avoid forcing connectors or damaging cells. Stop using a swollen, leaking, damaged or unusually hot battery and contact support for handling instructions; do not send it through ordinary mail without advice.
Information for an RMA request
Provide the order email, order number, product part number, device model, description of the problem and relevant photographs. Do not include passwords or complete card details. Submitting the form starts a review; it does not itself approve a return or authorize shipment.
Return review and refunds
Keep accessories and packaging where possible. Support will confirm the applicable return conditions, return-shipping arrangements and resolution after reviewing the case. If a refund is approved, its method and processing information will be communicated; the provider or bank can take additional time to display it.
Applicable rights and updates
Our service policies do not exclude rights that apply under the relevant law. Conditions specific to the selling country and the purchase remain relevant. Contact us if a policy is unclear. Updated policies are published on this website. Keep the information supplied with your purchase for future reference.